Order Processing

Orders are processed Monday through Friday. Orders placed after 3pm on a Friday will be processed on Monday morning.

Taxes

If we are shipping in Switzerland, VAT is included in the price of your product.

DELIVERY TO CUSTOMERS IN SWITZERLAND

Orders over 120 CHF – Free Shipping
Orders under 120 CHF – 7.00 CHF – B-POST

Your delivery will be shipped to you via Swiss Post and should arrive within 2-4 working days. There is no tracking number available but please email info-ch@ejocosmetics.com if you have not received your order after 4 days and we will resolve the issue immediately.

Please ensure that there is someone ready to accept your parcel when it is scheduled for delivery.

CURRENTLY THERE IS NO DELIVERY IN EUROPE

Returns and Refunds
Order Cancellation

You may cancel your order, provided that the order has not been shipped. Please email us at info@ejocosmetics.com to inform us that you would like to cancel your order.

If your order has already been shipped, please follow our Returns Policy if you still wish to cancel your order.

General Returns

Please note that we only accept returns of EJO Cosmetics products purchased on ejocosmetics.com : If your EJO Cosmetics product was purchased via one of our authorised retailers you will need to arrange your return or exchange directly with them.

Return the unused and unopened Products to us in their original packaging within 14 days of receipt. Unfortunately, we cannot refund Products that have been opened, used or damaged by you after receipt.

Please ensure that you return the Products wrapped securely and for your protection we recommend that you use a recorded delivery service.

Prior to sending your return, please print out your order confirmation and include this in your package. Also, please send us an email at info@ejocosmetics.com in which you specify your order number and that you plan to return the product(s) unopened and in pristine condition.

Please send returns to:

If your shipping address was in Switzerland, please return to:

EJO Cosmetics Switzerland AG
Wilenstrasse 106
8832 Wilen bei Wollerau
Switzerland

Faulty Product or Adverse Reaction Returns

We accept returns if you have had an adverse reaction to the product or if the product is in some way damaged or faulty.

In order to return a damaged product, or one that has led to an adverse reaction, please email us at info@ejocosmetics.com to describe the problem. Will will issue you a return number that you can include in your package in order to receive your reimbursement.

Once a return has been accepted we will aim to process it the day after arrival at our warehouse and we will proceed directly with reimbursement, which may take 5-10 days to appear on your statement. Refunds will only be made to the credit or debit card on which the purchase was made or the PayPal account used for this purchase.

Please note that if you have purchased your Products via one of our stockists you will need to arrange your return or exchange with them directly.